Self-device update is you a chap chap agent being able to update your device on your own.
How it works:
Log in on a new device
Tap “Add Device” at the PIN screen
Then
✔ OTP is sent to your registered email on the APP
✔ Enter NIN
✔ Enter your DOB or last transaction
If verified, device is added, and you can continue to login
Important to note:
Maximum of 2 devices per agent allowed.
OTP & NIN must be correct
If registered email access is lost, please contact Support to assist.
NB: This is only possible for agents who have Android version 7.0 and above .
Those whose android version is 6 and below are not able to do the change on their own.