ChapChap Knowledge Base

Account Management(6)

• What do I do to reactivate my account that has been inactive for some time.
• Can I operate multiple agent accounts under one business name/ID?
• What leads to an account being blocked and how long does it take to Unblock or unsuspend an account.
• Who do I contact for account-related issues or technical support?
• Is there a dedicated Agent Helpline or support Portal?

Commission(11)

• How do I withdraw my commission?
• When is commission paid ?
• How do I earn from chap chap?
• How is my commission calculated?
• Why is the commission for this transaction different from what I expected?

Device Management(21)

• Can I remove an old phone from my account after adding a new one?
• What should I do if my phone is stolen or lost?
• How do I keep my account safe when changing phones?
• What happens if someone else tries to log in with my account?
• What happens if I exceed the device limit on my account?

Float(30)

• Can an agent take more than one float advance at the same time?
• How do I pay back my float advance?
• I am I able to get any amount of float advance that I want or it is not possible.
• Does every agent qualify for float advance.
• What does Float Advance on the APP mean?

Gamba Munno Campaign(8)

• I referred someone to chap chap , but skipped using my sponsor code, will I be paid?
• I referred someone to chap chap using my code, have shared the details what next?
• I referred someone to chap chap and they were licensed on Friday but have not received my commission payment.
• When is Gamba commission paid?
• How much commission do I earn for referring another agent to chap chap ?

KYC and Licensing(8)

• Can I open an account without a National ID?
• Will I get a copy of my license?
• Why is licensing important?
• How long does it take for one to get licensed?
• What does the error message “NOT LICENSED, “Licensing your account is in progress” mean?

Payments & Transactions(10)

• Why was my float deducted, and yet the transaction showed failed?
• When are pending transactions topped up?
• What happens when I encounter a pending transaction?
• Why do my transactions pend and yet deduct/reduce my float?
• What could be the problem, l am not able to make any transactions on my App?

Registration(11)

• Is my personal data protected?
• How do l recover my account if l forget my pin/password?
• How do l recover my account if l lost the number l used during registration.
• How do l know that my registration was successful.
• Can l change my email/ phone number or account details?

Reversals(5)

• How do l track the status of my reversal?
• Are there any fees/charges associated with a reversal?
• When I request for a reversal, do l get a full refund or partial refund?
• How long does a reversal take to process.
• How do l initiate a reversal on my transaction?

Uncategorized(0)