How do I pay back my float advance?

Repaying the Float Advance:a. Agents have repayment options: 1. Automatic: Repayment occurs upon the next float top-up.b. Any outstanding float advance amount is deducted from the agent’s nextmonthly commission payout, with notifications sent upon repayment.

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What does Float Advance on the APP mean?

Float Advance is a short-term overdraft facility designed for ChapChap agents to ensure transaction continuity when you run out of float.How it works: This feature helps agents continue serving customers without interruption, even when float runs low.

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What can I do to access loans on chap chap.

ChapChap does not directly offer loans to agents.However, we partner with agencies and companies that provide loan services to ChapChap agents.We can share their contact details so you can reach out to them directly for support.So, For loan-related assistance, reach out to Mr. Matia at 0703205092 or 0787800571.Please note that they have a toll-free number […]

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My float top-up hasn’t reflected, what should I do?

Please confirm if you have used Stanbic or Equity auto top-up.If yes, kindly tell the bank agents to Inform the bank (Stanbic/Equity) to write to Chap Chap an email that Authorizes a completion or reversal, (depending on what has transpired between you the chap agent and the bank agent.) Then the finance team can top […]

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