You can track the progress of your transaction reversal through the following channels: 1.Contact the wrong receiver Telecom: You may reach out to the telecom operator of the wrong number to inquire about the status of their recovery process. 2.Contact ChapChap Support: Call or chat with our Customer Support team. Please have your transaction details […]
Category: Reversals
Are there any fees/charges associated with a reversal?
There are no direct fees for a reversal. However, the commission you earned from the original transaction is non-refundable, meaning it is deducted from the refund. You will receive the recovered amount, minus that commission.
When I request for a reversal, do l get a full refund or partial refund?
The amount refunded to your ChapChap account depends on the amount recovered from the telecom. Chap Chap will credit your account with the exact amount we receive from this recovery process. This means you may receive a full refund or a partial refund. Please note that if the person who received the funds in error […]
How long does a reversal take to process.
A reversal takes up to 7 days OR depending on the time the telecom/service provider handles the issue.It’s also possible that you can get some or no money at all if it has already been withdrawn/utilized.
How do l initiate a reversal on my transaction?
To initiate or reverse a transaction, we need: 1.The incorrect number 2.The amount sent 3.The date & time Important: First, call 100 to block the number.After you provide the details, the reversal may take up to 7 days.