Category: Registration

Your personal data is secure and protected. ChapChap is regulated by the Bank of Uganda and operates under the Personal Data Protection Office (PDPO) — an independent office under the National Information Technology Authority, Uganda (NITA-U).We adhere to all regulatory and data protection standards to ensure the safety and confidentiality of your information.

If you forget or lose your PIN or password, you can easily reset it to regain access to your account.Steps to Reset Your Password:Open your Chap Chap app, then click login 2. Enter your Chap Chap number. 3. Then select reset password. An email will be sent to your email address. 5. Log in to […]

You can recover your Chap Chap account even if you’ve lost the phone number used during registration. To do this:1.Share a new phone number that is registered in your name (as per your National ID) with the Support Team — either:-On chat in your app (on the PIN page if you are logged out), or-Through […]

Registration is considered successful once your ChapChap account is created.However, to have a fully registered and licensed account, you must:1.Pay the registration fee, and2.Submit all required KYC documents for verification and licensing.

You can request to change the following details on your ChapChap account:1.Email– Update to an active email address.2.Phone number -Update to another number registered in your name.Note:For any updates to be approved, the new details must match the information on your National ID.

If you encounter an error or challenge while registering on Chap Chap:1.Clear cache and data from your Chap Chap app settings, then restart the registration process.2.Refresh your phone or restart the app.3.Check or change your internet connection and try again.

KYC Means ‘Know Your Customer’ To be licensed for mobile money transactions on ChapChap, you must complete KYC (Know Your Customer) verification by submitting the following:1.Phone number registered in your name (as per your National ID)2.Picture of your original National ID (front and back)3.Selfie and a full photo of you holding your National ID4.Clear photo […]

The registration process is completed once you:1.Pay the registration fee of UGX 51,100,2.Submit all KYC documents, and3.Are licensed for mobile money transactions.

The registration fee on the ChapChap app is UGX 51,100, which is a one-time payment.It must be paid using the same phone number you registered on ChapChap.

The information required during registration includes:-First and Last Name-Date of Birth-NIN Number-Active Email Address-Sponsor Code