Category: Payments & Transactions

This issue happens due to intermittent network interruptions from the service provider. When a transaction fails but the float is deducted, the amount is automatically reconciled back to your account by the following day.

All pending transactions are usually topped up within 24 hours.Those made on Saturday or Sunday are processed on Monday.If the reversal delays beyond that, please contact our support team for assistance.

If a transaction shows as pending, please don’t repeat it with the same customer 🙏Ask them to check their telecom mini statement to confirm if funds went through:📱 MTN: 165*8*4*1 # → Enter PIN📱 Airtel: 185*10*4 # → Enter PINIf the payment appears on their statement, Chap Chap will reverse it back to your float […]

Sometimes, transactions may pend due to temporary network issues or processing delays, but your float may still show as deducted while the system completes the transaction to- (Successful or Failed). But don’t worry — if the transaction doesn’t go through, your float will be automatically refunded. If it’s taking longer than usual, please contact our […]

This can happen for a few reasons:1️⃣ Your account may not be licensed — please share all KYC details for licensing.2️⃣ Your account might be blocked — reach out to our support team for help.3️⃣ It could be a device issue — try a device change or self-Device update your app.4️⃣ Or a phone issue […]

To license your account, please share all the required KYC details:📋 Requirements:Phone number in your name (as on your ID)Clear photo of your National ID (front & back)Selfie holding your National IDPhoto of your business structure (not home)L.C 1 letter with NIN, two stamps (one on chairman’s signature, one on your photo)Clear photo in front […]

Sorry your registration fee isn’t going through 😕Please try this:Go to Settings → Apps → ChapChap → Storage, then tap Clear Cache & Clear Data.After that, reopen the app and try paying again.If it still fails, please reach out to our support team for assistance

After making the registration payment, your account must first be licensed. Once licensing is complete, you can start transacting immediately.

After making the app registration payment, you must submit all the required documents for licensing to be completed.Only after the licensing process is finalized will you be able to perform mobile money transactions on the app.