Category: KYC and Licensing

A National ID is a mandatory requirement for opening a ChapChap account. Without it, you cannot complete the full registration.However, if you have a NIN but have lost your physical ID, you can still:

ChapChap issues a digital license that enables you to perform mobile money transactions.In other words, it is a system-based authorization granted to agents to access and use ChapChap services. Note: This is a digital verification only — no physical certificate or license is issued.

Licensing your ChapChap account is mandatory and important because it:

After making your registration payment, your account is typically approved as a ChapChap agent within 24 hours. Once payment is approved, your KYC documents are reviewed, and your account is licensed shortly after verification.This process ensures your account is fully authorized to carry out mobile money transactions on the Chap Chap app.

This message means your ChapChap account is not yet licensed to access mobile money services. It may occur for the following reasons: Note:KYC submission is a mandatory regulatory requirement. Without it, your account cannot be licensed.

If you fail KYC verification, your account will remain unlicensed, and you will have limited access to Chap Chap services.You will be notified of the reason for the failure and may be asked to resubmit clear and valid KYC documents (e.g., updated ID photos or missing details). Once the correct documents are reviewed and approved, […]

KYC stands for “Know Your Customer.” It refers to the documentation required to help Chap Chap verify your identity and know you better as an agent.To access all Chap Chap services, you must submit your KYC documents during registration in the app. If submission through the app fails, please share your KYC documents via in-app […]

To open a mobile money account with chap chap, one is required to have the following: –