When you auto-top up on a wrong account, please ask the bank agent to ask the bank to write to chap chap a reversal /debit email, and then the reversal will be effected.
Category: Float
How long does it take for my float to reflect after top-up?
When you receive a Top-up of Float, it reflects immediately.In the event that you have loaded float using Mobile money and the float has not reflectedReach out to the customer care team for assistance.
How do I share float with MTN and airtel agents
Go to the PAY OPTION on the APP.Select MTN/AIRTELEnter the Agent mobile money number Enter the amount to be paid out.Confirm with your Chap Pin and the MTN/AIRTEL Agent will receive it as mobile money. There is a Charge depending on the amount.Please also note that you can also see the current charges before you […]
If I have excess float and want cash, how can I solve that.
You can share Float share to another Chapchap agent for Cash is free.You are also able to share- (PAY OUT) float to an MTN/AIRTEL agent, but that is a service controlled by MTN/AIRTEL and they charge for it. We have not much control over that, unfortunately. (The charges on MTN/AIRTEL payouts are: Between 500 – […]
How Can I transfer float to another ChapChap agent?
Float share to another Chapchap agent for Cash is free. So, have a trusted Chapchap agent you can share float with for free and they give you cash.Go to the PAY OPTION ON THE APP, Choose Share Float, then share float to a ChapChap registered number at no charge.
Can I withdraw my float back into cash or mobile money?
For you to get float off your Chap Chap Account, is if you deposit the float on another number or share float with another Agent (Chap Chap or Airtel/Mtn Mobile money Agent)
Is there a Charge for Adding Float using my mobile money Number?
Yes; and the charge for adding float using your mobile money number is dependent on the amount one is adding to the account as float.The charge is inclusive of the Telecom charge and Taxes.
Is there a Charge for Adding Float using the Equity manual top-up?
Adding Float manually at the equity Bank agent is free of charge, as the agents simply banks on the Chap Chap bank account(check ADD FLOAT ICON ON THE APP FOR ACCOUNT NUMBER ) and issues you with a receipt which you share in the bank deposit chat for a manual top up.
What is the Charge for Equity Automated top-up?
The charge for adding Float Automatically at an Equity bank agent is UGX 1500.But at the teller in the banking hall is free of charge.
How much will I be charged for Stanbic auto top-up?
The charge for adding float automatically from a Stanbic bank Agent is UGX 575