All transactions and operations performed through the app are conducted online.Users are therefore required to have a stable and active internet connection in order to access and use any of the app’s features or services. .
Category: Device Management
What details do I need before starting a device update?
Before you do a self-device update, make sure you have:1. Access to your registered email on Chap Chap, because it is where the OTP is sent to.2.You have the correct date of birth as shared when registering on Chap Chap3.You have the correct NIN number as shared when registering on the APP.4.You are aware of […]
How many questions must I get right to pass verification?
You need to pass at least 3 questions right to be able to pass the verification stage.
Why do I need access to my email registered on chap chap for a device update?
The registered email on your ChapChap account is used to receive the One-Time Password (OTP) required for a self-device update.You must have access to this registered email to complete the process. If your registered email has changed, please share the new email address with the Customer Support team through chat.The team will update it for […]
Can I update devices multiple times?
You can update your device up to two times on your own. After you have reached this limit, any additional device updates must be handled by the Customer Support team.The update will be processed only if the reason for the change or update is verified as genuine.
How do I log into the app on a new phone?
Download the APP on the new phone Tap login Enter your Chap Chap registered number and verify Tap “Add Device” at the PIN screenThen ✔ OTP is sent to your registered email on the APP ✔ Enter NIN ✔ Enter your DOB or last transactionIf verified, device is added, and you can continue to loginIf the self-updating fails, […]
How do I use the Add Device option to update my device?
How it works:Log in on a new device When you Tap “Add Device” at the PIN screen Then ; ✔ OTP is sent to your registered email on the APP ✔ Enter NIN ✔ Enter your DOB or last transaction If verified, device is added, and you can continue to login Important to note: Maximum of […]
What is a self device update and how does it work?
Self-device update is you a chap chap agent being able to update your device on your own.How it works:Log in on a new device Tap “Add Device” at the PIN screenThen ✔ OTP is sent to your registered email on the APP ✔ Enter NIN ✔ Enter your DOB or last transactionIf verified, device is added, and you […]
Can I update my device if I don’t have access to my registered email?
You are only able to update your device on your own, when you have access to your registered email, because it is where the OTP is sent.If you do not have access to it, kindly share your current email so that it can be updated.
Can I walk to ChapChap offices for device update support?
You can update your device on your own or contact the Customer Support team for assistance without needing to visit the office.However, if you choose to come to the office, the device update can also be completed in person.