To assist you, please provide the following information:
Category: Account Management
Can I operate multiple agent accounts under one business name/ID?
Currently, only one ChapChap account can be registered per National ID. If you need to operate more than one business, you may consider registering an additional account under a next of kin (such as a spouse or sibling).However, this is not a business recommendation, and each account holder(opener) remains responsible for their own account.
What leads to an account being blocked and how long does it take to Unblock or unsuspend an account.
Chap Chap accounts may be temporarily suspended or blocked due to system or policy violations, mainly to curb fraud.Suspension Timelines:
Who do I contact for account-related issues or technical support?
For any account-related issues or technical support, please contact the ChapChap Customer Support Team through: In-App Chat, or Call: 0323002828 / 0323002830Our support team will assist you with any challenges you may experience.
Is there a dedicated Agent Helpline or support Portal?
Agents can reach ChapChap Customer Support through any of the following channels:
What should I do if my account is hacked or compromised?
If you suspect that your ChapChap account has been compromised:First, try resetting your PIN or password to secure your account.If you’re unable to reset it, contact the Support Team immediately through:Chat in the app or Call the support lines–0323002830/0323002828The team will temporarily block your account as you investigate the issue or set up access on […]