Download the APP on the new phone
Tap login
Enter your Chap Chap registered number and verify
Tap “Add Device” at the PIN screen
Then
✔ OTP is sent to your registered email on the APP
✔ Enter NIN
✔ Enter your DOB or last transaction
If verified, device is added, and you can continue to login
If the self-updating fails, then reach out to support to offer support.